Support

Thank you so much for your order! What you're seeing is natural wane in the wood, and it's nothing to be concerned about in terms of structure or durability. These markings are a normal part of wor...

Thank you so much for your order! At this time, we only offer an assembly video, which can be found here:👉 https://cedarplanters.uk/pages/assembly Due to the uniqueness of our product, we find that...

We’re so sorry to hear that your order may be missing parts, and we’re here to help. If you believe your planter is missing one or more legs, please follow these steps so we can resolve the issue a...

We’re so sorry to hear that your package may have arrived in poor condition. To help us resolve the issue quickly, please send us: Any pictures of the package as it arrived, including the box and...

Staining or sealing is not required—our planters are made from Western Red Cedar, a naturally durable, weather-, rot-, and climate-resistant wood designed to withstand outdoor conditions over time....

We’re currently experiencing delays in the shipping of some Winter Covers due to high seasonal demand. We sincerely apologize for the inconvenience and truly appreciate your patience. What to expec...

For optimal plant growth, it is recommended to use high-quality soil. Black earth is particularly preferred due to its rich nutrient content and excellent moisture retention properties, making it i...

Yes, we do! At Cedar Planters, we proudly support businesses, contractors, and retailers through our dedicated B2B and wholesale programs. Whether you're sourcing products for resale, outfitting co...

Cedar Planters offers returns or exchanges within 14 calendar days from the date the customer received the order. It is a must to provide proof of purchase, either in the form of verifiable informa...

There is a limited 3 years + 21 days warranty for raised garden beds and planter boxes, which is compromised of 1095 days in three years plus 21 days to account for delivery. The warranty term shal...