Support
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How will my order ship?
Once your order has been processed, we use trusted courier partners such as FedEx, UPS, and DHL to ship your package safely and efficiently. Your order will be securely packaged and dispatched from...
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Is assembly easy?
Yes. Assembly of our product is very easy! We provide the two tools and the hardware required for assembly. There is a follow-along assembly video with written and visual instructions. Check out th...
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What should I do if I've entered the wrong shipping address for my order?
If you’ve entered an incorrect shipping address, please submit a support ticket to our customer service team as soon as possible, including your order number and the correct address. We’ll do our b...
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Why do you use powder coating instead of regular paint?
More durable, environmentally friendly, no VOCs, better finish. For further guidance or support, we invite you to explore our Help Center, submit a support ticket to our customer service team, or c...
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Why do you only use Western Red Cedar?
We use Real Western Red Cedar for all of our planters—an environmentally responsible choice known for both its beauty and durability. This natural wood is non-toxic, features rich colors and a dist...
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What can you plant in the planters?
You can plant everything from veggies, to herbs, to flowers. We provide a standard 30.5 cm planting depth that has enough root space for a variety of plants. If you want suggestions on what vegetab...
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How much soil do I need to fill my planter?
Depending on size. Details listed below. 45.7 cm x 45.7 cm Planter Box (61.0 cm Tall)Dimensions: 41.9 cm (L) x 41.9 cm (W), Planting Depth: 30.5 cm, Weight: 30 lbs, Soil: 44.64 liters 45.7 cm x...
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Should rocks be added for additional drainage?
Our planter boxes and raised garden beds have built in drainage, and excellent airflow! Therefore, adding materials such as river rocks or other stones for drainage is not needed, and actually disc...
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What is the liner material?
The liner is an exterior grade garden fabric liner, polyspun geotextile – made from polyester! If they want company info: here For further guidance or support, we invite you to explore our Help ...
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What is the organic liner option?
Burlap is an earth-friendly fabric made from naturally organic fibers from the jute plant. It contains no chemical additives or treatments so it is completely safe for animals and the environment. ...