What should I do if my package arrived damaged?

We’re so sorry to hear that your package may have arrived in poor condition.

To help us resolve the issue quickly, please send us:

• Any pictures of the package as it arrived, including the box and exterior

• Clear photos of the damaged ends or affected parts of the product

These images allow our team to assess the situation and send out any necessary replacement parts as soon as possible.

If you didn’t take pictures at the time of delivery, no problem — just send us what you can, and we’ll still do our best to help.

 

For further guidance or support, we invite you to explore our Help Center, submit a support ticket to our customer service team, or check out our blog for expert gardening tips, planter care advice, and real-life use cases.”