What should I do if my planter arrived with missing legs?

We’re so sorry to hear that your order may be missing parts, and we’re here to help.

If you believe your planter is missing one or more legs, please follow these steps so we can resolve the issue as quickly as possible:

1. Check the packaging: Was the box visibly damaged when it arrived? Let us know if there were any signs of wear or impact.

2. Send a photo: Please send us a clear photo of the legs you did receive. This helps us ensure we send the correct replacement part.

3. Note the wrapping colour: Let us know what colour wrapping paper the legs were in (e.g. green, orange, pink, or blue), as this helps us identify the product variation.

Once we receive this information, we’ll prepare and ship the correct replacement parts for you as soon as possible.

For further guidance or support, we invite you to explore our Help Center, submit a support ticket to our customer service team, or check out our blog for expert gardening tips, planter care advice, and real-life use cases.”